Posts on Leak 1 – Forgotten Customers
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We’ve come into contact with 1000’s of businesses over the years. Whichever sector they’re in, however large or small they are, however their marketing is organised, there’s one common theme. Forgotten customers. It’s the marketing leak we most frequently see and it’s the first place to start if you’re looking for stability and growth.
Marketing In Action: Receipt Bank turns happy customers into a sales engine
< Back to the Blog Mobilising the goodwill of happy customers is so powerful. I've recently started using Receipt Bank, and there's a little thing they do that I thought I'd share with you. Now, we have nothing to do with this bit of marketing cleverness, but it does demonstrate some of the...
10 ways to build great customer loyalty
< Back to the Blog We've talked before about the importance of building customer loyalty, and it's no accident that the first of the 13 Touchpoint Leaks is "Forgotten Customers". It's been said before, and it will be said again. But actually cultivating loyalty in practice is not always easy....
Customer Marketing: How to make sure your customers don’t feel forgotten
< Back to the Blog Customer marketing is one of the most important, and often overlooked, elements of a marketing plan. Your existing customers are the people who pay your bills folks! But, more than this, they are the foundation of your reputation, your word of mouth, and your product...
3 tips for customer retention marketing that any small business can achieve
< Back to the Blog Welcoming your new customers on board is a critical factor in the overall success of your marketing, and indeed of your business sustainability. Customer retention is often as important a marketing task as customer acquisition. As the old saying goes ‘there’s many a slip...