Marketing In Action: Receipt Bank turns happy customers into a sales engine
< Back to the Blog Mobilising the goodwill of happy customers is so powerful. I’ve recently started using Receipt Bank, and there’s a little thing they do that I thought I’d share with you. Now, we have nothing to do with this bit of marketing...
10 ways to build great customer loyalty
< Back to the Blog We’ve talked before about the importance of building customer loyalty, and it’s no accident that the first of the 13 Touchpoint Leaks is “Forgotten Customers”. It’s been said before, and it will be said again. But...
Why do you need to use evidence in your marketing?
Lots of the growing businesses that we work with are the new kids on the block. They’re up against established competition and can struggle to gain trust from people who feel they may be taking a risk with a less established organisation. So, I’ve asked...
What are the real triggers in a sales process?
< Back to the Blog As buyers we are exposed to more and more messages that fight for our time. As marketers, it’s often tempting to emphasise the unique features and logical prowess of an offering. But, the mind doesn’t work like that. There’s more to engaging the...Watertight Marketing Wins at London Book Festival
‘Watertight Marketing’ – by Bryony Thomas – announced as the Winner of the Business Category at the London Book Festival 2015 London, 06.01.16 – The best-selling small business marketing book, Watertight Marketing, has been named as the winner of the Business category...
Business Owner of the Year 2015: George Spence, Redspot Storage
We’re delighted to award the inaugural Watertight Marketing Business Owner of the Year 2015 title to George Spence, MD of Redspot Self Storage. Read full case study here → George was the very first person to sign-up for the Watertight Marketing Masterplan...
How to overcome the third party veto in a complex sale
< Back to the Blog Following a strategy workshop that I ran with Watertight Marketing Certified Practitioner, Joshua Morse, there was some disagreement. Going through the Touchpoint Leak™ Assessment, Joshua rated – Leak 5: No Critical Approval – as Red, whilst the...
Christmas content marketing tips from the experts
It’s time for Christmas content. Seasonality is one of the Ss in our Three S Timing approach, and it’s that time of year, when marketing materials get a sprinkling of snow and elf-related puns abound. For some added tips, we asked three content marketing...
How to create a balanced marketing activity plan for your small business
Underpinning all the really practical ideas in Watertight Marketing, there are the Four Foundation Leaks. These are very much about your marketing mindset. If you don’t have these things in place for your business, it’s highly likely that your marketing...Work With Us
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