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Creating a Customer-Centric Culture

Creating a Customer-Centric Culture

by Rachael Wheatley | #WatertightWednesday, Flow Foundations, Leak #1: Forgotten customers, Leak #2: Poor On-boarding, Leak #3: No Emotional Connection, Marketing Capability, Marketing Skills

< Back to the Blog Reading Time: 10 Minutes “A lot of companies say they have the customer at the heart of their approach, but does that really stand up to scrutiny? There are numerous benefits to keeping your customers central, but there are also challenges in...
How well marketing supports business plans

How well marketing supports business plans

by Rachael Wheatley | #WatertightWednesday, Marketing Capability, Marketing Skills, Marketing Team

< Back to the Blog Reading Time: 10 Minutes “Marketers and MDs alike recognise the importance of marketing in supporting a business to achieve its objectives and plan. It’s not always easy to see, however, where it’s working and why it might not be happening. In...
Maintaining momentum in your marketing efforts

Maintaining momentum in your marketing efforts

by Rachael Wheatley | Fourth Flow Foundation - Maintain Momentum

< Back to the Blog Reading Time: 5 Minutes “Maintaining momentum is achieved by creating a vision, being clear about your values and putting in place milestones – and then communicating that to your people so they feel part of the plan. It also involves...
Effectively managing change

Effectively managing change

by Rachael Wheatley | #WatertightWednesday, Fourth Flow Foundation - Maintain Momentum, Marketing In Action, Marketing Skills, Mindful marketing measurement

< Back to the Blog Reading Time: 10 Minutes “Marketing leaders are often brought in to be a ‘change agent’. Whether you’re involved in larger strategic projects or small changes within the marketing team, change is often a challenge. In this roundtable we chatted...
How to deliver consistent marketing

How to deliver consistent marketing

by Rachael Wheatley | Marketing In Action, Marketing Skills, Third Flow Foundation - Baseline Rhythm

< Back to the Blog Reading Time: 5 Minutes Consistency of activity is probably one of the hardest things to achieve in marketing. According to our research, it’s seen as challenging by all roles, whether in marketing or not, and all business sizes. We explore here...
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