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Growth: Do you want lifetime value, margin or volume?

Growth: Do you want lifetime value, margin or volume?

by Bryony Thomas | About the book, Bucket, First Flow Foundation - The Right Work, Funnels and Filters, Marketing Strategy, Mindful marketing measurement, Taps

< Back to the Blog z Prefer to listen than to read? This post is also available over on our PodBlog  Reading Time: 11 Minutes I was chatting with one of our clients last week. This is a £20m+ b2b service provider. They have a core service that’s low margin,...
How to keep up with digital marketing

How to keep up with digital marketing

by Bryony Thomas | Bucket, Funnels and Filters, Marketing Strategy, Taps

Reading Time: 3 Minutes This month, members of our Facebook Group voted for me to focus on the topic of ‘Digital Marketing: Keeping up with trends and choosing the right platforms’. The sense I got in the group and from discussions with clients is that...
Sales funnels don’t exist – a marketing lesson from The Matrix

Sales funnels don’t exist – a marketing lesson from The Matrix

by Bryony Thomas | Bucket, Funnels and Filters, Taps

I’m going to take a wild guess that you’ve heard of a sales funnel. The last time I did a search for ‘sales funnel’ on Google there were 18 million results so it really is quite a ubiquitous term. The thing is, it’s also a really dangerous one. Metaphor and language...
Where does telemarketing sit in your toolkit?

Where does telemarketing sit in your toolkit?

by Peter Baynes | Bucket, Considered Purchase, Funnels and Filters, Leak #9: Where, Marketing In Action, Taps

< Back to the Blog Telemarketing is a hotly debated topic in both sales and marketing circles. It’s a bit of a love/hate relationship. Anyone who knows the Watertight Marketing methodology will know that we’re advocates of gentle permission-led...
Marketing In Action: Receipt Bank turns happy customers into a sales engine

Marketing In Action: Receipt Bank turns happy customers into a sales engine

by Bryony Thomas | Bucket, Leak #1: Forgotten customers, Marketing In Action, Taps, The Logic Sandwich

< Back to the Blog Mobilising the goodwill of happy customers is so powerful. I’ve recently started using Receipt Bank, and there’s a little thing they do that I thought I’d share with you. Now, we have nothing to do with this bit of marketing...
10 ways to build great customer loyalty

10 ways to build great customer loyalty

by Bryony Thomas | Bucket, Leak #1: Forgotten customers, Touchpoint Leaks

< Back to the Blog We’ve talked before about the importance of building customer loyalty, and it’s no accident that the first of the 13 Touchpoint Leaks is “Forgotten Customers”. It’s been said before, and it will be said again. But...
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