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Customer Marketing: How to make sure your customers don’t feel forgotten

Customer Marketing: How to make sure your customers don’t feel forgotten

by Rachael Wheatley | Bucket, Commercial Karma, Leak #1: Forgotten customers

< Back to the Blog Customer marketing is one of the most important, and often overlooked, elements of a marketing plan. Your existing customers are the people who pay your bills folks! But, more than this, they are the foundation of your reputation, your word of...
What are the real triggers in a sales process?

What are the real triggers in a sales process?

by Bryony Thomas | Bucket, Leak #13: No Emotional Impact, Taps, The Logic Sandwich

< Back to the Blog As buyers we are exposed to more and more messages that fight for our time. As marketers, it’s often tempting to emphasise the unique features and logical prowess of an offering. But, the mind doesn’t work like that. There’s more to engaging the...
5 things to think about in the run-up to Christmas…

5 things to think about in the run-up to Christmas…

by Cheryl Crichton | Bucket, Taps

or, ‘He who hesitates is lost.’ So, here we are, hanging on the last vestiges of Summer and people have started complaining about ‘Christmas party advertising’ and festive wrapping paper. Bah humbug. Whatever your thoughts or beliefs on the holiday season, I wanted to...
Customer Marketing: How to make sure your customers don’t feel forgotten

7 costly customer relationship management mistakes businesses make every day

by Rachael Wheatley | Bucket, Touchpoint Leaks

Fantastic! You have a new customer. Now what? Most people will get on with the work, do a great job, finish it on time and on budget and then move on to another project for another customer. Surely the most important thing is to do a good job? So, what am I doing...
Does your marketing support every step of a sale?

Does your marketing support every step of a sale?

by Bryony Thomas | Bucket, Funnels and Filters, Taps

Much is made of the divide between sales and marketing. It’s certainly makes for interesting debate, but it does absolutely nothing for your bottom line or your business reputation. So, let’s spell it out. How exactly should these two disciplines work together?...
What do your visuals say about you?

What do your visuals say about you?

by Bryony Thomas | Bucket, Case Study, Leak #3: No Emotional Connection

I’ve just come off a coaching call with a client, we’re working on stemming Leak #3: No emotional connection and we got to talking about their visuals. There are two areas I ask clients to look at when considering their company’s visual identity...
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